Easy to start. Easy to stop.

• You will be able to cancel at any time from your account, in the same number of steps it took to subscribe. No phone call or email needed.
• When you cancel, your plan stays active until the end of the period you have paid for, then moves to the free plan. You will not be charged again.
• Cancelling does not delete your recordings. They stay on your device.
• If you cannot reach your account, email support@playbakk.com from the address you use to sign in and we will cancel for you.

If you are a consumer in the UK or the EU, you have the right to cancel a new subscription within 14 days of the day you buy it, without giving a reason.

Because playbakk is a digital service that starts straight away, at checkout we will ask you to confirm two things:

“I ask for my playbakk subscription to start immediately. I understand that if I cancel within 14 days, I will pay for the service supplied up to the time I cancel, and that I will lose my right to cancel once the service has been fully supplied.”

If you cancel within the 14 days, we will refund what you paid, minus a proportionate amount for the days you used the paid plan. Refunds go back to your original payment method within 14 days of your cancellation. [Requires counsel review: waiver-on-immediate-supply wording and the proportionate-payment approach under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and EU Directive 2011/83/EU, distinguishing digital content from digital services; and new subscription-contract rules under the Digital Markets, Competition and Consumers Act 2024 once in force]

To use this right, cancel from your account or email support@playbakk.com with a clear statement that you are cancelling. You may use the model cancellation form, but you do not have to.

• Annual plans renew automatically at the end of each year unless you cancel.
• We will email you a reminder before every annual renewal, showing the renewal date, the price and how to cancel. [Requires counsel review: minimum notice period for renewal reminders]
• If a renewal goes through and you did not mean it to, contact us within 14 days of the renewal and we will refund it in full, provided you have not used the paid features since it renewed.
• Monthly plans renew each month; you can cancel before the next renewal date at any time.

• Faults. If the service is not as described or does not work as it should, your statutory rights apply. Tell us and we will try to fix it; if we cannot, you are entitled to a price reduction or refund.
• Price changes. We will tell you in advance of any price change to your subscription and you can cancel before it takes effect.
• Duplicate or mistaken charges are always refunded in full.
• Outside these cases, payments for periods already started are not refundable, but you keep access until the period ends.

Nothing on this page affects your statutory rights.

When paid plans launch, payments will be processed by Stripe. playbakk never sees or stores your full card details. See sub-processors. Prices shown at checkout will include any VAT or sales tax that applies.